Day 1 / 01 Oct 2019

Peter Munya
cabinet secretary, Ministry of Industry, Trade and Cooperatives, Kenyan Government
12:00 - 12:30

Opening remarks & expo overview

12:30 - 13:00

Reserved for DHL 

David Elsner
Services Country Manager, Jumia Kenya
13:00 - 13:30

Ship from store, same day delivery, last mile, first mile, collected returns… 
How can I industrialize and run these services at a massive scale, for all my customers? 

Charles Sabula
Head of Business Development and Operations, PigiaMe
13:30 - 14:00

Key considerations in driving digital transformation 
An overview on the most important factors every organization needs to consider while driving digital transformation. 
 

Daniel Maison
Co-Founder & CEO, SkyGarden
14:00 - 14:30

Developing a customer centric fulfillment strategy 
What does a fully customer-centric fulfillment strategy look like and how do you balance elements like personalized distribution with efficiency and speed? 
 

Day 2 / 02 Oct 2019

Chantel Botha
Founder, Brand Love
12:30 - 13:00

Design thinking for a retail world 
Humans are experiential beings; fresh encounters captivate, shiny objects lure and the story matters. eCommerce drives billions of interactions and experiences daily, taking control of your online experience and designing for success is critical to standing out in the world’s most competitive market. 
 

Bitange Ndemo
"Associate Professor: University of Nairobi Business School (ex. Permanent Secretary of Kenya’s Ministry of Information and Communication), University of Nairobi Business School
13:00 - 13:30

The Industrial revolution & ecommerce in East Africa 
E-commerce continues to act as an upsetting force throughout the industrial world, prompting rapid advances in technology and the way we conduct business. 
Businesses must be able to network online, deliver products, and maintain brick-and-mortar storefronts, all while extending their reach into similar industries to better meet the needs of the consumer. 
 
 

13:30 - 14:00

Reserved for DHL 

14:30 - 15:00

Reserved for Sponsor 

Mansoor Hussein
Hashmart Kenya, Managing Director
15:00 - 15:30

Why online reputation matters and how to manage It? 
Businesses with strong online reputations stand out and capture new customers. This session will focus on the various stages of an efficient Online Reputation Management (ORM) program.