Developing a customer centric fulfillment strategy
What does a fully customer-centric fulfillment strategy look like and how do you balance elements like personalized distribution with efficiency and speed?
Design thinking for a retail world
Humans are experiential beings; fresh encounters captivate, shiny objects lure and the story matters. eCommerce drives billions of interactions and experiences daily, taking control of your online experience and designing for success is critical to standing out in the world’s most competitive market.
"Associate Professor: University of Nairobi Business School (ex. Permanent Secretary of Kenya’s Ministry of Information and Communication), University of Nairobi Business School
13:00 - 13:30
The Industrial revolution & ecommerce in East Africa
E-commerce continues to act as an upsetting force throughout the industrial world, prompting rapid advances in technology and the way we conduct business.
Businesses must be able to network online, deliver products, and maintain brick-and-mortar storefronts, all while extending their reach into similar industries to better meet the needs of the consumer.
Why online reputation matters and how to manage It?
Businesses with strong online reputations stand out and capture new customers. This session will focus on the various stages of an efficient Online Reputation Management (ORM) program.